Privacy policy

Introduction

  1. The privacy of users of our service site "Dear foods" (hereinafter referred to as "this site") is extremely important, and we are committed to protecting it. This policy explains how we treat your personal information.
  2. By agreeing to the use of cookies in accordance with the terms of this policy the first time you visit this website, you are allowing us to use cookies each time you visit our website.
  3. The person responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Fujita & Co. Deutschland GmbH, Bonner Str. 353, 40589 Düsseldorf, Germany, Tel.: 0211-4185-5810, email: online@jetfresh.de. Processing of personal data The responsible person is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

Collection of personal information

The following types of personal information may be collected, stored and used:

  1. Information about your computer, such as your IP address, geographic location, browser type and version, and operating system.
  2. Information about your access to and use of this website, such as where you came from, duration of your visit, page views and website navigation paths.
  3. Information you enter when you register on our site, such as your email address.
  4. Information you enter when you create a profile on our site, such as the name, address, email address, and phone number of the delivery address used for delivery.
  5. Information such as your name and email address that you enter to set up an email or newsletter subscription.
  6. Information you enter while using the services on our site.
  7. Information Generated While Using Our Site. Include information such as when, how often, and under what circumstances.
  8. Information about what you have purchased, services you have used, or transactions you have made through our Site. Including name, address, phone number, email address and credit card details.
  9. Information contained in communications you send to us by email or through the Site. Contains communication content and metadata.
  10. Other Personal Information You Submit to Us.

Before you disclose another person's personal information to us, you must obtain that person's consent to both disclose and process that personal information in accordance with this Policy.

Use of personal information

Personal information submitted to us through this site will be used for the purposes specified in this policy or on the relevant page of the website. We may use your personal information for the following purposes:

  1. For management of this site and management.
  2. To personalize our Site for you.
  3. To enable you to use the services available on our site.
  4. To deliver products purchased from our site.
  5. To provide services purchased through the Site.
  6. To send statements, invoices, payment notices and accept payments.
  7. To send you communications for non-marketing purposes.
  8. To send you email notifications that you have requested.
  9. To send you our newsletter by email, if you request it based on Article 7(3) of UWG and Article 6(1)(b) of GDPR (you can unsubscribe at any time if you no longer want the newsletter).
  10. To send you marketing related to our business or carefully selected third party businesses that we believe may be of interest to you by mail or, if you have specifically consented to this, by email or similar technology (Please contact us at any time if you no longer want marketing communications).
  11. To provide third-party businesses with statistical information about users of our Site (although the third-party businesses cannot identify you from that information).
  12. To respond to inquiries from customers via our contact form or email (based on Article 6(1)(b) of GDPR).
  13. To keep our site safe and prevent fraud.
  14. To verify compliance with the terms and conditions governing your use of our Site (including monitoring private messages sent through our private messaging service).
  15. We use your e-mail address as a one-time reminder to submit an evaluation of your order for the evaluation system we use, provided you have given us your evaluation Article 6(1) of GDPR during or after your order.
  16. Other uses.

Privacy settings can be used to limit the disclosure of information on our site and can be adjusted using the website's privacy controls.
We will not provide your personal information to third parties for their direct marketing or that of other third parties without your explicit consent. 

Disclosure of personal information

We may disclose personal information to our employees, officers, insurance companies, professional advisors, agents, suppliers or subcontractors if reasonably necessary for the purposes described in this policy.
We may disclose personal information to members of our group (i.e. subsidiaries, ultimate holding companies and all their subsidiaries) if reasonably necessary for the purposes described in this policy.

  1. To the extent required by law (tax, commercial or other legal requirements) within the scope of retention,
  2. in connection with ongoing or future legal proceedings;
  3. To establish, exercise or defend our legal rights (including providing information to others for fraud prevention and credit risk reduction purposes);
  4. To purchasers (or prospective purchasers) of any business or assets that we are selling (or considering to sell);
  5. We reasonably believe that we may apply to a court or other competent authority to disclose that personal information if, in our reasonable opinion, such court or authority might reasonably determine to disclose that personal information; to the person

We may disclose personal information.

Except as provided in this policy, we do not provide your personal information to third parties for the marketing purpose.

Data processing for order processing

To process your order, we work together with the following service provider(s), who support us in whole or in part in the implementation of concluded contracts.

Disclosure of personal data to shipping service providers
The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract, insofar as this is necessary for the delivery of the goods.

  1. DHL
    If the goods are delivered by the transport service provider DHL (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn), we will provide your e-mail address in accordance with Article 6(1)(b) of GDPR before the goods are delivered for the purpose of delivery notification to DHL if you have given your express consent to this during the ordering process. DHL next. The data will only be passed on if this is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with DHL
  2. DPD
    Based on Article 6(1)(b) of GDPR for the purpose of coordinating a delivery date or delivery notification to DPD, provided that you have given your express consent to this during the ordering process. to DPD. The data will only be passed on if this is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with DPD or Consent can be revoked at any time with effect for the future from the above-mentioned person responsible or from the transport service provider DPD.

Use of payment service providers (payment services)
We pass on your payment data to the commissioned credit institution as part of the payment processing, if this is necessary for the payment processing. If payment service providers are used, we will inform you of this explicitly below. The legal basis for the transfer of data is Article 6(1)(b) of GDPR.

  1. Apple Pay
    If you choose the "Apple Pay" payment method from Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, the payment will be processed using the "Apple Pay" function of your device running iOS, watchOS or macOS by debiting a payment card stored with "Apple Pay". Apple Pay uses security features built into your device's hardware and software to protect your transactions. Codes you specify and verification using the “Face ID” or “Touch ID” function of your end device are required.
    For the purpose of payment processing, the information you provide during the ordering process, along with the information about your order, will be sent to Apple in encrypted form. Apple then encrypts this data again with a developer-specific key before the data is sent to the payment service provider of the payment card stored in Apple Pay to carry out the payment. The encryption ensures that only the website through which the purchase was made can access the payment details. After the payment is made, Apple will send your device account number and a transaction-specific dynamic security code to the originating website to confirm payment success.
    If personal data is processed in the transmissions described, the processing is carried out exclusively for the purpose of payment processing in accordance with Article 6(1)(b) of GDPR..
    Apple retains anonymized transaction information, including approximate purchase amount, date and time, and whether the transaction was successfully completed. The anonymization completely excludes any personal reference. Apple uses the anonymized data to improve Apple Pay and other Apple products and services.
    When you use Apple Pay on iPhone or Apple Watch to complete a purchase made through Safari on Mac, the Mac and the authorization device communicate over an encrypted channel on Apple's servers. Apple does not process or store any of this information in a format that personally identifies you. You can disable the ability to use Apple Pay on your Mac in your iPhone's settings. Go to "Wallet & Apple Pay" and turn off "Allow payments on Mac" More Information on data protection for Apple Pay can be found at the following URL. https://support.apple.com/de-de/HT203027
  2. Google Pay
    If you decide to use the “Google Pay” payment method from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”), payment will be processed using the “Google Pay” application on your device with at least Android 4.4 ("KitKat") operated mobile device with an NFC function by debiting a payment card stored with Google Pay or a payment system verified there (e.g. PayPal). To release a payment via Google Pay of more than €25, you must first unlock your mobile device using the verification measure set up (e.g. face recognition, password, fingerprint or pattern).
    For the purpose of payment processing, the information you provide during the ordering process together with the information about your order will be passed on to Google. The transaction number does not contain any information about the real payment data of your means of payment stored with Google Pay, but is created and transmitted as a uniquely valid numeric token. The transaction is carried out exclusively in the relationship between the user and the source website by debiting the means of payment stored with Google Pay.
    If personal data is processed in the transmissions described, the processing is carried out exclusively for the purpose of payment processing in accordance with Article 6 Paragraph 1 lit. This includes the date, time, and amount of the transaction, merchant location and description, a description provided by the merchant of the goods or services purchased, photographs you included with the transaction, the name and email addresses of the seller and buyer.
    According to Google, this processing takes place exclusively in accordance with Article 6(1)(b) of GDPR
    The Google Pay Terms of Use can be found here:
    https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de
    Further information on data protection with Google Pay can be found at the following URL.
    https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de
  3. Paypal
    When paying via PayPal, credit card via PayPal, direct debit via PayPal order - if offered - "purchase on account" or "payment by installments" via PayPal, we give your payment data to PayPal (Europe) Sarl et Cie, SCA, 22- 24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), Article 6(1)(b) of GDPR and only to the extent that this is necessary for payment processing.
    Article 6(1)(b) of GDPR on the basis of PayPal's legitimate interest in determining your solvency to credit agencies. PayPal uses the result of the credit check in relation to the statistical probability of payment default for the purpose of deciding whether to provide the respective payment method. The credit report can contain probability values (so-called score values). They are based on a scientifically recognized mathematical-statistical process. Among other things, but not exclusively, address data is included in the calculation of the score values. Further data protection information, including information on the credit agencies used, can be found in PayPal's data protection declaration
    https://www.paypal.com/de/webapps/mpp/ua/privacy-full
  4. Shopify payment
    We use the payment service provider "Shopify Payments", 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2. If you choose a payment method offered by the payment service provider Shopify Payments, the payment will be processed by the technical service provider Stripe Payments Europe Ltd. , 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we send the information you provided during the ordering process together with the information about your order (name, address, account number, bank code, credit card number if applicable, invoice amount, currency and transaction number) in accordance with Article 6(1)(b) of GDPR. You can find more information about data protection at Shopify Payments at the following Internet address: https://www.shopify.com/legal/privacy.
    Data protection information on Stripe Payments Europe Ltd. can be found from following the URL.
    https://stripe.com/de/privacy

Disclosure of personal information to web shop and operational management system

  1. Shopify
    For the purpose of hosting and displaying the online shop, we use the shop system of the service provider Shopify International Limited (c/o Intertrust Ireland, 2nd Floor 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32 Ireland). All data collected on our website is processed on Shopify's servers. As part of the aforementioned Shopify services, data may also be processed as part of further processing on behalf of Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada, Shopify Data Processing (USA) Inc., Shopify Payments (USA) Inc., or Shopify (USA) Inc. In the event that data is transmitted to Shopify Inc. in Canada, the European Commission’s adequacy decision ensures the appropriate level of data protection.
  2. Google Cloud Platform
    For the proper processing of orders after your order, we use the Google Cloud Platform. Google Cloud Platform is a cloud computing service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, and we use servers within Europe. After your order, Google is a data processor that processes information for us for this purpose and has contracted with us in accordance with GDPR provisions. You can check Google's privacy policy at the following link: https://policies.google.com/privacy. In addition, the Google Cloud Platform processes data on Google Cloud servers within Europe and takes necessary measures to protect personal data in accordance with GDPR provisions.

Tools and Miscellaneous

  1. DATEV
    We use the accounting software from DATEV eG (Paumgartnerstr. 6-14, 90429 Nuremberg) for our accounting and document management related to our business transactions, using a semi-automated process. Further information about DATEV, automated data processing, and data protection regulations can be found at the following URL. https://www.datev.de/web/de/m/ueber-datev/datenschutz/
  2. RUNZUS EU
    We use the software of the business office management system "RUNZUS EU" provided by Sozo Technologies GmbH (Mühldorfstraße 8, 81671 Munich, Germany), and based on Article 6(1)(b) of GDPR, we carry out efficient internal business processes and employee management, and strive to shorten the order processing period stated on our website. An overview of RUNZUS EU can be found at the following URL. https://www.sozo-technologies.com/

International data communication

  1. The information we collect may be stored, processed and transferred in any of the EU countries in which we operate in order to enable the use of the information in accordance with this Policy.

Retention of personal information

  1. The International Data Communications section sets out data retention policies and procedures designed to ensure compliance with legal obligations regarding the retention and deletion of personal information.
  2. Personal information that we process for any purpose is retained no longer than is necessary for that purpose or those purposes.
  3. We will generally delete personal information that falls under the categories set out below at the dates and times set out below without violating the section "International Data Communications".
  4. Notwithstanding any other provision of the International Data Communications section:
      1. To the extent required by law, including tax and commercial laws, and other laws.
      2. if you believe the documents are related to ongoing or future legal proceedings; and
      3. To establish, exercise or defend our legal rights (including providing information to others for fraud prevention and credit risk reduction purposes).

    We retain documents (including electronic documents) that contain personal information.

Security of personal information

  1. We take reasonable technical and organizational precautions to protect your personal information from loss, misuse, or alteration.
  2. All personal information provided by you is stored on secure (password and firewall protected) servers.
  3. All electronic financial transactions conducted through our site are protected by encryption technology.
  4. You acknowledge that the transmission of information over the Internet is inherently insecure and we cannot guarantee the security of data transmitted over the Internet.
  5. You are responsible for keeping the password you use to access our site confidential. We will never ask for your password (except to log in to our site).

Fix

We may update this policy from time to time by publishing a new version on our site. Please check this page periodically to make sure you understand any changes to the Policy. We may notify you of any policy changes by email or through our private messaging system.

Your rights

You can direct us to disclose the personal information we hold about you. The provision of such information is subject to the following terms:

  1. 500EUR to pay the fee, and
  2. Provide proper identification (generally, a copy of your passport certified by a notary public and an original utility bill showing your current address will be accepted as proper identification).

In addition, you have the following rights:

  1. Right to information based on Article 15 of GDPR: In particular, you have the right to obtain information about the personal data we have processed about you, the processing purposes, the categories of personal data processed, the recipients or categories of recipients to whom the data has been or may be disclosed, the planned storage period or the criteria for determining the storage period, the right to rectification, erasure, restriction of processing, objection to processing, the right to lodge a complaint with a supervisory authority, the source of your data, the right to information on profiling and automated decision-making under Art. 22 GDPR. This right also applies in case of data transfer to third countries.
  2. Right to rectification according to Article 16 of GDPR: You have the right to demand the immediate correction of inaccurate data concerning you and/or completion of incomplete data stored by us.
  3. Right to erasure based on Article 17 of GDPR: You have the right to request the erasure of your personal data under the requirements of Article 17 (1) of GDPR. However, this does not apply if deletion is not necessary due to the exercise of freedom of expression and information, for compliance with legal obligations, for reasons of public interest or for the establishment, exercise or defense of legal claims.
  4. Right to restriction of processing based on Article 18 of GDPR: If we process your personal data on the basis of a balancing of interests in our previous legitimate interests, you have the right to object to this processing for reasons arising from your particular situation with effect for the future. If you exercise your right to object, we will stop the processing of the data involved. However, further processing remains reserved if we can prove comprehensive reasons for processing that override your interests, fundamental rights and fundamental freedoms, or if the processing is for the certification, exercise or defense of legal claims.
  5. Right to information based on Article 19 of GDPR: You have the right to request information from us regarding personal data that we have processed about you, the processing purposes, the categories of personal data processed, recipients or categories of recipients to whom the data has been disclosed, retention periods or criteria for determining the retention period, the right to rectification, erasure, restriction of processing, objection to processing, the right to lodge a complaint with a supervisory authority, information about the source of your data, and whether your data is subject to automated decision-making (which may include profiling) and if your data is transferred to third countries.
  6. Right to data portability based on Article 20 of GDPR: You have the right to receive the personal data that you have provided to us in a structured, commonly used, and machine-readable format and to transmit this data to another controller.
  7. Right to withdraw consent based on Article 7(3) of GDPR: You have the right to withdraw your consent with effect for the future at any time. Processing without your consent is not permitted.
  8. Right to lodge a complaint based on Article 77 of GDPR: If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority in the Member State of your residence, place of work, or place of the alleged infringement, without prejudice to any other administrative or judicial remedy.

Retention period of personal data

  1. The retention period of personal data is determined based on the relevant legal basis, processing purposes, and, where necessary, statutory retention periods (e.g., commercial and tax retention periods).
  2. Data processed based on Article 6(1)(a) of GDPR will be retained until the person in question withdraws consent.
  3. Data processed as part of a legal or similar obligation based on Article 6(1)(b) of GDPR and no longer necessary for the fulfillment or initiation of a contract, and for which the company has no legitimate interest in further retention, will be regularly deleted after the retention period has expired.
  4. Personal data processed based on Article 6(1)(f) of GDPR will be retained until the person concerned exercises their right to object based on Article 21, unless the person's rights override the company's legitimate interests, or the processing is necessary for the exercise, assertion, or defense of legal claims.
  5. Data processed based on Article 6(1)(f) of GDPR will be retained until the person concerned exercises their right to object based on Article 21(2).
  6. Unless otherwise stated in other information in this statement regarding specific processing situations, personal data that has been retained will be deleted when it is no longer used for the purpose of collection or other processing.

Third party website

Our site contains hyperlinks to third party websites and further information about them. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Information update

Please let us know if the personal information we hold about you needs to be corrected or updated.

Cookie

Our site uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). Article 6(1)(b) of GDPR either for the execution of the contract, in accordance with Article 6(1), Functionality of the website as well as a customer-friendly and effective design of the page visit. Cookies are either "persistent" cookies or "session" cookies. Persistent cookies are stored by your web browser and are valid until the set expiration date, unless deleted by the user before the expiration date. Session cookies, on the other hand, expire at the end of the user session when the web browser is closed. Cookies do not typically contain information that personally identifies a user, but they do store personal information that may be stored in cookies and linked to information obtained from cookies. Our site uses both session and persistent cookies.

The names of the cookies used on this site and the purposes for which they are used are as follows.

  1. When you access the website using a computer; track users as they navigate the website; use shopping carts; improve website usability; analyze website usage; we use Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to analyze the use of our website. The information collected by Google Analytics is stored on Google's servers. Google processes this information on our behalf and uses it to create reports on the usage of our website. For more information on data processing by Google Analytics, please refer to the following link: https://support.google.com/analytics/answer/6004245
    To opt-out of data processing by Google Analytics, you need to download and install a browser plugin from the following link: https://tools.google.com/dlpage/gaoptout

You can delete cookies that are already stored on your computer. for example

  1. Internet Explorer requires manual deletion of cookie files (see http://support.microsoft.com/kb/278835 for deletion instructions).
  2. In Firefox, click Tools, Options, Privacy, select "Use custom settings for history", click "Show cookies", then "Delete all" You can delete cookies by clicking
  3. In Chrome, go to the "Customize and Control" menu, click "Settings", "Show advanced settings", and then "Clear browsing data" to clear cookies and other site and plug-in data. Select Delete and then click Clear browsing data.
  4. In Safari: https://support.apple.com/de-de/guide/safari/sfri11471/ Mac
  5. Opera: https://help.opera.com/de/latest/web-preferences/#cookies

Blocking all cookies will adversely affect the usability and some functions of this site.